Frequently Asked Questions

At this time Outreach and Affiliate memberships can be renewed online. Outreach and Affiliate members can renew their membership by purchasing a new one via the Membership Overview page, which can be found here. For Student memberships please email us.

Lost your membership card? 
We no longer issue printed membership cards and instead, we will email you your membership number and expiry date in your "welcome" email when you join. The email will be sent to the email address used to make the membership purchase.  Please check your spam folder and if you can't find that email, please contact us. 

After you become a TFI member, look for a "welcome" email in your inbox. It will be emailed to the email address used to pay for your membership, and will arrive within 2 business days of purchase.  Please check your spam folder and retrieve this email as it contains your membership number, expiration date and it explains how to book a mentoring appointment.

The membership is valid starting the day it is purchased.

All TFI memberships are valid for one full year from date of purchase unless otherwise stated. If you renew your membership before the current one expires, we'll simply add 12 months to your current membership, and 120 additional minutes of free mentoring time to your account so that you don't miss out.

The membership is active immediately upon purchase.

A Membership is non-transferable and is issued to the purchaser. The only exceptions are for student group purchases and if you're buying a membership for a friend. If you're buying one for a friend, please email us immediately after making your purchase and tell us the name and email address of the lucky recipient. 

We sometimes run LTO discounts throughout the year so be sure to follow us on Instagram @tfi_fashionincubator and watch for those announcements. 

We also offer discounted group rates for Student memberships. For more information, please email us.

You must be a full-time student in high school, college or university. Proof of full-time school enrollment is required. 

No. Consultation services are only available to Outreach, Affiliate & Resident members at TFI. If you are interested in upgrading your membership, please email us.

TFI makes no claims about the accuracy of the e-lists and guidebooks we sell. We would love to keep our resources up to date but businesses, telephone numbers and emails change constantly and as a not-for-profit, we simply do not have the staffing to maintain the accuracy of the lists on a regular basis. All sales are final; purchase at your own discretion.

Your order will be emailed to you within 4 business days of purchase. Please ensure you have tfi@fashionincubator.com in your safe senders list, especially those who use Outlook. Please remember to check your spam and junk folders as well.

Please retain the confirmation email for proof of purchase verification.

Yes. Due to the nature of the products, your shipment will be delivered once to the email address you've entered.

Online documents with password protection are valid for one week from the day the email is sent. after the order is fulfilled therefore we highly recommend that you save all e-lists and guide books to your computer immediately upon receipt of delivery.

No. All products are copyright protected and therefore must not be shared online in any circumstance. Each order is electronically monitored to ensure the order has been delivered and opened, and that there is no unauthorized sharing.  Please be aware that additional charges may apply if unauthorized sharing has been tracked.

No. All products are copyright protected and therefore must not be shared online in any circumstance. Each order is electronically monitored to ensure the order has been delivered and opened, and that there is no unauthorized sharing. Please be aware that additional charges may apply if unauthorized sharing has been tracked.

No. Tickets are not available for purchase at the venue. Please purchase online using the link provided in the event description.

Hard copy tickets to events and seminars will not be mailed to you.  For online webinars, a meeting link will be shared with you along with a digital confirmation.  For in-person events, please present your email confirmation receipt upon arrival at the venue for entry as only registered members and guests will be permitted entry.

For purchases made from the TFI site, we accept Visa, Mastercard, American Express, Discover, Diners Club, Interac, Apple Pay, Google Pay & PayPal. We do not accept Debit or Visa Debit. We also do not accept cheques or cash.

Oh no! Please try an alternative payment method. If you are still experiencing issues, please email us.

All prices are listed in Canadian Dollars (CAD) and will be charged to your payment method as such. TFI is not responsible for any additional fees your bank or creditor may apply.

Please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. If it’s still not working, please email us.

Promo codes can only be used one time and typically expire within 48 hours.

No. Due to COVID-19, we have temporarily suspended printing membership cards. Your membership number and expiry date will be emailed to you within 2 business days of purchase.

No. All of TFI's solutions are virtual, including our e-lists and guide books. Your order will be emailed to you within 4 business days of purchase.

Oh no! It can take us up to 4 business days to process your order which will be sent to the email address used to make the purchase. Please check your junk and spam folders to see if it it was redirected there. If you still are experiencing issues, please email us.

Due to the nature of the products, no returns, refunds or exchanges will be given. If you would like to speak with us about your recent purchase, please email us.

No. All memberships are non-refundable and non-exchangeable. 

No. All e-lists and guide books are non-refundable and non-exchangeable.

No. Our physical office is open by appointment only during regular business hours, and with a minimum of 3 business days prior notice. Please note that we are not accepting drop-in visits and tour requests.

Yes. All residents, their clients and their staff can enter the building but must complete our mandatory COVID screening form within 24 hours prior to their appointment, which can be found here.

Additionally, we require provide proof of at least 2 COVIID vaccinations to enter the building. Medical masks that fully cover the nose and mouth must be worn at all times within TFI. Please do not bring any friends, guests or family members with you to TFI as there is no waiting room space available.

Guests/staff of residents cannot work on their own projects and must be escorted by the resident at all times. 

Mentor consultations and meetings will continue to be scheduled, however, only phone or video calls will be arranged.