Frequently Asked Questions
Got a question? We have the answer!
Lost your membership card?
We no longer issue membership cards and instead, we send you your membership number and expiry date in your "welcome" email when you join. If you can't find that email, please contact us.
After you become a TFI member, look for a "welcome" email in your inbox. It will be emailed to you within 2 business days of purchase. This email explains how to book a mentoring appointment, and how to get 70% off DHL shipping by being a TFI member.
The membership is valid starting the day it is purchased.
All TFI memberships are valid for one full year from date of purchase.
The membership is active immediately upon purchase.
A Membership is non-transferable and is issued to the purchaser. The only exceptions are for student group purchases and if you're buying a membership for a friend. If you're buying one for a friend, please email us immediately after making your purchase and tell us the name and email address of the lucky recipient.
We sometimes run LTO discounts throughout the year so be sure to follow us on Instagram @tfi_fashionincubator and watch for those announcements.
We also offer discounted group rates for Student memberships. For more information, please email us.
You must be a full-time student in high school, college or university. Proof of full-time school enrollment is required.
E-Lists & Guide Books
TFI makes no claims about the accuracy of the e-lists and guidebooks we sell. We would love to keep our resources up to date but businesses, telephone numbers and emails change constantly and as a not-for-profit, we simply do not have the staffing to maintain the accuracy of the lists on a regular basis. All sales are final; purchase at your own discretion.
Your order will be emailed to you within 4 business days of purchase. Please ensure you have firstname.lastname@example.org in your safe senders list, especially those who use Outlook. Please remember to check your spam and junk folders as well.
Please retain the confirmation email for proof of purchase verification.
Yes. Due to the nature of the products, your shipment will be delivered once to the email address you've entered.
Online documents with password protection are valid for one week from the day the email is sent. after the order is fulfilled therefore we highly recommend that you save all e-lists and guide books to your computer immediately upon receipt of delivery.
No. All products are copyright protected and therefore must not be shared online in any circumstance.
No. All shipments are electronically tracked to confirm delivery to the customer and to trace unauthorized forwarding. Customers will be billed for unauthorized forwarding.
No. Tickets are not available for purchase at the venue. Please purchase online using the link provided in the event description.
Hard copy tickets to events and seminars will not be mailed to you. You must present your email confirmation receipt upon arrival at the venue for entry.
Payment & Billing
We accept Visa, Mastercard, American Express, Discover, Diners Club, Interac, Apple Pay, Google Pay & PayPal.
All prices are listed in Canadian Dollars (CAD) and will be charged to your payment method as such. TFI is not responsible for any additional fees your bank or creditor may apply.
Promo codes can only be used one time and typically expire within 48 hours.
No. Due to COVID-19, we have temporarily suspended printing membership cards. Your membership number and expiry date will be emailed to you within 2 business days of purchase.
No. All of TFI's solutions are virtual, including our e-lists and guide books. Your order will be emailed to you within 4 business days of purchase.
Returns & Refunds
No. All memberships are non-refundable and non-exchangeable.
No. All e-lists and guide books are non-refundable and non-exchangeable.
No. Our physical office remains closed. We are still working from home, and we are not providing membership tours or appointments at this time. Sorry for the inconvenience.
Yes. All residents, their clients and their staff must complete our mandatory COVID screening form within 24 hours prior to your appointment, which can be found here.
Additionally, we require provide proof of vaccinations to enter the building (2+ doses). Medical masks must be worn at all times within TFI. Please do not bring any friends, guests or family members with you to TFI as there is no waiting room space available.
Mentor consultations and meetings will continue to be scheduled, however, only phone or video calls will be arranged.