Because all of our products are e-documents, your order will be sent to the email address you've provided within 3 - 4 business days following your purchase verification. Excludes statutory holidays and office closings (please review the "Contact Us" page for office closing dates). We ship worldwide!

TFI makes no claims about the accuracy of the e-lists and guidebooks we sell. We would love to keep our resources up to date but businesses, telephone numbers and emails change constantly and as a not-for-profit, we simply do not have the staffing to maintain the accuracy of the lists on a regular basis. Please DO NOT place an order if you are concerned as ALL SALES ARE FINAL.

After you complete your purchase, you will receive an email confirmation which must be kept as proof of purchase.  ATTN HOTMAIL USERS: Be sure to add email addresses tfi@ and sales@ to your SAFE SENDERS list.

Due to the nature of the products, your shipment will be delivered once to the email address you've entered. Online documents with password protection are VALID FOR ONLY 1 WEEK after the order is fulfilled therefore we highly recommend that you SAVE all lists and guidebooks to your computer hard drive immediately upon receipt of delivery. 

All shipments are electronically tracked to confirm delivery to the customer and to trace unauthorized forwarding. Customer will be billed for unauthorized forwarding. All products are copyright protected.

Hard copy tickets to events and seminars will not be mailed to you. You MUST present your email confirmation receipt upon arrival at the venue for entry. Event tickets are not available for purchase at the venue.



Due to the nature of the products, no returns, refunds or exchanges will be given. By completing your purchase, customers agree to the Terms of Use (see below). If you have a complaint about your purchase, please forward your proof of payment and a full description of your complaint to:

Toronto Fashion Incubator
285 Manitoba Drive
Toronto, Ontario M6K 3C3 Canada
or email TFI



Please call us at (416) 971-7117 ext. 0 or you may fax us at (416) 971-6717. A Customer Service rep is available Monday to Wednesday, 9:00am to 5:00pm.



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